YOUR RENTAL CONTRACT IS GOVERNED BY THE PARTICULAR CONDITIONS CONTAINED THEREIN AND THE FOLLOWING GENERAL CONDITIONS, WHICH ARE AN INTEGRAL PART OF IT.
CARFAST – Rent-a-Car, Lda., headquartered at Rua das Indústrias, 220, Trofa, registered at the Commercial Registry Office of Trofa, VAT no. 509285970, as the LESSOR (hereinafter referred to as “CARFAST”), rents to the LESSEE (hereinafter referred to as “LESSEE”) identified in the Contract the motor vehicle described therein (hereinafter referred to as “VEHICLE”) under the terms and conditions specified in the Rental Contract, which the LESSEE has read, acknowledges, accepts, and, after explanation, agrees to and, by signing, commits to observe and respect.
a) Use the vehicle in a normal and prudent manner, complying with applicable laws and regulations;
b) Pay the rental fee;
c) Not sublease the vehicle without express authorization from CARFAST;
d) Not lend, assign, transfer, adapt, transform, or modify the vehicle without prior written authorization from CARFAST;
e) Pay all toll expenses, physical or electronic, including any resulting administrative costs;
f) Immediately notify CARFAST of any defect or malfunction of the vehicle;
g) Refrain from any act or omission that might lead third parties to believe the vehicle is their property;
h) Immediately inform CARFAST in case of seizure, attachment, theft, robbery, requisition, confiscation, or any other offense against the ownership, possession, or detention of the vehicle; and
i) Return the vehicle at the end of the rental period with the equipment and documents in the condition resulting from normal and prudent use.
2. Under penalty of exclusion from insurance coverage and thus being considered uninsured, the LESSEE agrees not to allow the vehicle to be driven by anyone not identified and accepted by CARFAST, as stipulated in the contract or any annexes or amendments thereto.
3. The LESSEE further agrees, under penalty of the provisions in the preceding paragraph and without prejudice to any civil liability, not to use or permit the use of the vehicle for the following purposes:
a) To push or tow any vehicle or trailer and/or any other object, whether it has wheels or not, without express authorization from CARFAST;
b) For any kind of sports events, official or otherwise;
c) By any person under the influence of alcohol, narcotics, or any other substance that directly or indirectly impairs their reaction capacity;
d) For any transport in violation of applicable regulations, notably customs regulations, or for any illegal purpose;
e) For transporting passengers or goods in violation of the vehicle’s registration certificate and applicable legal rules.
4. Persons authorized to drive the vehicle under the terms stipulated in paragraph 1 must be at least 18 years old and hold a valid driver’s license for at least one year.
5. The LESSEE agrees to keep the vehicle properly locked when not in use and not to leave its documents inside, always carrying them personally.
6. The LESSEE is expressly prohibited from selling, mortgaging, encumbering, or in any way pledging the vehicle, this contract, its documents, tools, or components, or using them to the detriment of CARFAST.
7. The LESSEE is responsible for fines, penalties, and other sanctions imposed by courts and administrative authorities resulting from offenses attributable to the LESSEE.
8. Use of the vehicle in violation of this Contract, especially the provisions above, entitles CARFAST to terminate the Contract and repossess the vehicle without prior notice, as well as to initiate legal or criminal proceedings and claim any due compensation. In such cases, optional insurance and additional services contracted become void.
9. The LESSEE may only use the vehicle outside mainland Portugal with prior written authorization from CARFAST.
10. The LESSEE acknowledges that the vehicle is equipped with an electronic toll device and agrees to ensure its proper functioning and preservation, accepting that CARFAST may charge for its replacement in case of loss or damage.
1. The LESSEE expressly declares having received the vehicle clean, fully fueled, with the respective documents and accessories, and in the condition specified in the Contract, jointly inspected by the LESSEE and CARFAST at the time of signing.
2. The LESSEE agrees to return the vehicle in the same condition as received, on the date and at the location specified in the Contract.
3. The vehicle must be returned fully fueled.
4. In case of tire damage beyond normal and prudent use, the LESSEE must immediately replace them at their own expense with tires of the same characteristics and brand, after informing CARFAST.
5. The return is only considered complete after CARFAST physically inspects the vehicle and provides the LESSEE with a signed document confirming acceptance. If returned outside normal operating hours, the LESSEE remains responsible for the vehicle until inspected by a CARFAST employee.
6. If the LESSEE has deliberately provided false information, especially regarding identity, address, contact, or driver’s license, CARFAST reserves the right to charge all costs and damages incurred due to such false statements, without prejudice to any criminal liability.
1. The rental begins on the date and time of vehicle delivery and continues until its return as per Article 2, without prejudice to CARFAST’s right to subsequently charge for any damages or fuel discrepancies if the vehicle is returned outside CARFAST stations or operating hours. The LESSEE authorizes
such charges to be made to the credit card used for the initial payment, if applicable.
2. If the LESSEE wishes to extend the rental period, they must visit a CARFAST station, obtain prior written approval from CARFAST, and immediately pay the current rental amount according to prevailing rates, including prepayment for the agreed extension. The LESSEE must always carry the contract documents demonstrating CARFAST’s approval for the extension.
3. Failure to return the vehicle immediately after the agreed period obliges the LESSEE to pay, as a penalty clause, triple the rental cost according to the applicable rate.
4. Non-compliance with the above provisions allows CARFAST to initiate appropriate legal or criminal proceedings, including immediate repossession of the vehicle and compensation for costs incurred due to the unauthorized extension, without prejudice to the LESSEE’s obligation to pay the amounts specified in the Contract and any applicable legal and contractual penalties.
5. The LESSEE agrees to return the vehicle to CARFAST on the agreed date, time, and location. Failure to do so will result in Contract termination, applying the penalty clause mentioned above.
6. If the vehicle was rented upon an insurance company’s indication and the usage exceeds the authorized period, the LESSEE and/or authorized drivers become responsible to CARFAST for all amounts due under the Contract, without CARFAST being obliged to notify that payment responsibility has shifted.
1. At the time of signing the Contract, the LESSEE pays the rental price and other contracted services in the form of cash, debit card or credit card. You are also obliged to block the deductible corresponding to the vehicle group (if you have not purchased SCDW) on a credit card and to block a deposit of €100 to cover the use of the Via Verde service on a debit or credit card.
1. The LESSEE is expressly obliged to pay to CARFAST, upon request and upon proof, the following amounts:
a) Any amount relating to the deposit or deductible due for the rental, in accordance with the tariff in force at the time of the rental;
b) The price due for leasing the Vehicle, corresponding to the rental period and kilometers driven and/or days used, calculated in accordance with the current tariff and specified in the Contract, plus the respective taxes.
c) All taxes and/or fees payable due to the situations set out in paragraphs a) and b);
d) The value of optional insurance or complementary services contracted, in accordance with what is described in the Contract or in a document attached thereto, as well as the minimum deductible when applicable, plus the respective taxes;
e) The amount corresponding to the duration of the rental and damages resulting from an accident caused by damage or theft and/or theft that are not covered by insurance, the insurance premiums for the driver and people transported in the vehicle, if such insurance has having been covered by an agreement, or having to bear any hospitalization and medical assistance expenses if otherwise or if the limits covered by the insurance are exceeded;
f) The value corresponding to the fuel in case the LESSEE does not return the Vehicle under the conditions set out in Article 2 (Diesel = R$ 1.54 x number of missing liters/ Gasoline = R$ 1.99 x number of missing liters) + VAT, plus a restocking fee of €25.00 (twenty-five euros);
g) The corresponding amount due to the loss of documents for the leased vehicle in the amount of €67.00 (sixty-seven euros), plus VAT at the legal rate in force;
h) The amount corresponding to toll fees, fines, fines and other pecuniary sanctions, whatever their nature, as well as all expenses, judicial or extrajudicial, in particular administrative expenses for case management, with a maximum value of €50 , 00 for each process, which CARFAST incurs as a direct or indirect consequence of violation of any legal or regulatory standard attributable to the LESSEE or the Vehicle while in the LESSEE’s possession, even if knowledge of these expenses or costs only arises after the return of the Vehicle ;
i) Default interest at the maximum legal rate in the event of non-payment of any invoice on the due date, as well as costs, including legal, legal or legal fees, that CARFAST has incurred to collect payment of amounts owed by the LESSEE under the terms of the Agreement;
j) Minor damage: the LESSEE undertakes to pay for minor damage to the Vehicle that results from its use during the rental period, the type and repair cost of which are available on the CARFAST website at www.carfast.pt. To this end, damage occurred at the time of return of the Vehicle and which is not indicated in the Contract and whose checking is a joint obligation of the LESSEE and CARFAST, without prejudice to the provisions of Article 3 nº 1;
k) Compensation for damage caused by shock, collision, rollover, theft and/or theft of the vehicle, corresponding to the cost of repair, limited to the value of the current maximum deductible corresponding to the Vehicle category, unless the LESSEE has subscribed and paid any of the complementary services and there is no reason for exclusion, without prejudice to the possible payment of the amount corresponding to the minimum deductible when applicable. The administration fee for any claim processes may be charged regardless of whether you subscribe to complementary insurance.
1. The LESSEE or the authorized driver of the vehicle, as established in article 1 of this contract, participates as an insured in a car insurance policy that covers
limited civil liability up to a maximum amount of €50,000,000.00.
2. LESSEE agrees to protect the interests of CARFAST and CARFAST Insurance Company in the event of an accident during the period of this rental, as follows:
a) You are obliged to immediately report any accident, theft, theft and/or fire, even if partial, to the police authorities; You are also obliged to report any accident to CARFAST within a maximum period of 24 hours;
b) You are obliged not to leave the scene of the accident, theft, theft and/or fire before the arrival of the police authorities, under penalty of being charged with the resulting damages in full;
c) It is obligatory to mention in the friendly report, the circumstances under which the accident occurred, the date, time, place, name and address of the witnesses, the name and address of the owner and driver of the third vehicle involved and the license plate , brand, insurer and policy number of such third vehicle in a legible manner, as well as sending photographs that clarify what happened;
d) You are obliged not to declare yourself responsible or guilty of the accident to a third party under any circumstances, under penalty of CARFAST exercising the right of redress against you.
3. The LESSEE can always opt for additional SCDW and/or PAI (Personal Accident Insurance) insurance.
a) CDW Insurance: if you do not indicate and identify in the DAAA – Friendly Declaration of Motor Accident – third party responsible for the damage caused to the vehicle, the LESSEE is only responsible for paying the deductible in force on the date of the rental contract, unless he has contracted o SCDW, in which it is not responsible for the deductible (unless otherwise excluded).
b) PAI Insurance: personal accident insurance – Individual personal accident insurance may be established, by agreement, for the benefit of the driver and persons transported, the limit of which is set out in the insurance policy.
c) All additional information will be provided at the LESSEE’s request.
d) The guarantees provided by the complementary insurances SCDW and PAI, contained in this article, may become null and void if the LESSEE and/or the driver do not comply with the provisions of number 4 of this article;
4. Only the LESSEE and/or drivers authorized by CARFAST in the contract will benefit from SCDW and PAI insurance. If the renter allows the use of the vehicle by person(s) not authorized in the rental contract, all insurance contracted or provided for in the contract will be considered null and void. The provisions of this article are also null and void in the event of an accident caused by negligence, drunkenness, use of drugs or non-compliance by the LESSEE and/or driver with all general conditions of the rental and the rules of the traffic code and other applicable legislation, Insurance coverage will also be canceled if the LESSEE does not return the vehicle keys to CARFAST in the event of theft and/or theft.
5. Even if the LESSEE has accepted SCDW coverage, all damages negligently caused by the LESSEE to the CARFAST rental car, resulting from its misuse, will be the account and responsibility of the LESSEE and no argument can be invoked , particularly poorly maintained roads. Those insurances do not exempt the LESSEE from paying for damages caused to the top, bottom and internal parts of the vehicle, as long as there is no collision. In the event of an accident due to speeding, driving under the influence of alcohol, narcotics, negligence or non-compliance with traffic regulations, the SCDW insurance will be ineffective, with the LESSEE paying CARFAST the entire repair costs and compensation corresponding to the downtime of the injured vehicle.
6. CARFAST is not responsible to the LESSEE, or any passenger using the vehicle during the rental, for loss, theft, theft or damage of any nature relating to personal property, objects and/or utensils transported, left in the vehicle, during and after the rental period.
7. Without prejudice to the above, CARFAST reserves the right to pass on to the LESSEE all other costs incurred in the event of non-timely extension and by agreement of the parties to the Rental Agreement, resulting from an accident and/or theft of the vehicle.
8. There will also be no insurance coverage for any driver who drives under the influence of alcohol or narcotics, in which case the LESSEE and/or the driver will be exclusively and entirely responsible for the losses caused to CARFAST and/or the third parties.
1. Regular mechanical maintenance arising from normal use of the Vehicle is the responsibility of CARFAST. If the Vehicle becomes immobilized, the LESSEE must immediately contact the assistance service indicated in the Contract and may only carry out repairs with the prior written consent of CARFAST and in accordance with the instructions given.
2. The LESSEE may carry out small repairs (notably lamps, fuses, oil replacement) up to a maximum value of €50.00 (upon prior communication to CARFAST) which may be reimbursed. Repairs carried out by the LESSEE, under the terms of this Article, are only reimbursed if a detailed invoice is presented, in the name of CARFAST, with tax number 509 285 970 and indicating the parts replaced.
1. Fuel and ADBLUE are always the responsibility and responsibility of the LESSEE who must also always check the oil and water level. Any expense on oils must be documented to allow reimbursement and communicated to CARFAST in advance.
2. Fuel billing: The vehicle is delivered filled with fuel and must be returned also filled. If the LESSEE does not comply with this condition, CARFAST reserves the right not to return the deposit as well as to charge the amount necessary for refueling and a proportional amount to cover the costs incurred for the same.
3. To guarantee the provisions of the previous paragraph, CARFAST reserves the right to require the LESSEE to provide a deposit in accordance with the tariff in force at the time of the rental.
4. In the event of the introduction of fuel and/or a substance of a different type to that used by the vehicle, the LESSEE is responsible for the expenses inherent to the damage caused to the vehicle, without the right to object to the amounts, which is expressly waived here.
1. The LESSEE is fully responsible for all fines, fines and/or other financial sanctions resulting from violations of the Traffic Code and other complementary legislation applicable to traffic rules (tolls, parking, etc.), during the rental period.
1. It is prohibited, under all circumstances, to move the rented vehicle to any of the countries not covered by the International Green Card Certificate.
2. The vehicle rented under the respective Contract may not go abroad, except under the conditions set out in paragraph 9, of article 1, and must always be driven by any of the drivers identified in the Contract.
1. The rental contract is made in accordance with Portuguese law, and is governed exclusively by it.
2. Any and all changes to the terms and conditions contained in the Articles of this Agreement and which have not been agreed in writing will be null and void.
3. The parties expressly agree for all legal and judicial purposes, namely for service of process and/or notifications related to this contract, that their domiciles are those set out in this Contract.
4. For all disputes, of a declaratory or executive nature, arising from this contract, the jurisdiction of the District of Santo Tirso is stipulated.
The LESSEE acknowledges that all the clauses contained in this contract were timely and expressly communicated and explained to him and that he was aware of them, which is why he signs this contract.
1. CARFAST, Rent-a-Car provides the CUSTOMER with a Via Verde identifier owned by CARFAST, installed on the vehicle’s windshield, which allows electronic recognition and identification of the vehicle’s license plate when passing through the electronic toll system on road infrastructures duly equipped for this purpose in the mainland of Portugal, thus electronically recording all passages made by the rented vehicle during the rental period.
2. The CLIENT is aware and admits that during the term of the aforementioned rental contract, this electronic device allows him to take advantage of the electronic toll system installed on all highways in mainland Portugal.
3. The CLIENT acknowledges that it is their sole responsibility to pay toll amounts resulting from passages through the electronic toll systems on highways in Brazilian territory during the term of their rental contract and that failure to pay these same toll amounts constitutes infraction, punishable by fine, under the terms set out in Law No. 25/2006, of June 30, in its current wording.
4.1 The CUSTOMER must provide a valid credit card and allow CARFAST to carry out a block in the amount of R$ 100.00 (one hundred reais) in order to ensure the due payments of debts that may occur at a time resulting from the detection of use in the infrastructure -previously mentioned road structures, accepting that they may occur after the end of the contract, as long as the use occurred during its validity. The LESSEE accepts that after a (stipulated) period of 10 days, the amounts resulting from the use of the highways will be debited.
1. At the beginning of the Contract, the lessee provides his personal data and those of the driver(s) of the vehicle, for the purposes of their respective identification within the scope of the contract, expressly authorizing the rental company to carry out their computer processing.
2 – In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (GDPR), the rental company informs the following:
a) The entity responsible for processing personal data provided within the scope of the contract is the rental company CARFAST Rent-a-Car. Ltd., with headquarters at Rua das Indústrias, nº 220 4785-625 Trofa;
b) The processing of personal data is for the purpose of concluding and executing this contract, in accordance with point b) of paragraph 1 of article 6 of the GDPR;
c) Personal data may be transmitted to third parties for the purpose of ensuring compliance with any legal obligations to which the rental company is subject, in accordance with paragraph c) of paragraph 1 of article 6.8 of the GDPR, namely to judicial authorities, criminal police bodies, tax and customs authorities and regulatory entities;
d) Personal data may be processed for other purposes, for which the holder has given express consent to the rental company.
3 – At any time, the holder of personal data has the right to access them, as well as, within the limits of the contract and the GDPR, to change them, oppose their processing, decide on the automated processing of them , withdraw consent, request the deletion of data and exercise other rights provided for in current legislation (except for data that are essential for the execution of the contract, and as such are mandatory provision, as well as to comply with legal obligations to which the rental company is subject).
4 – If you withdraw your consent, this does not compromise the lawfulness of the processing carried out up to that date.
5 – The data subject has the right to be notified, under the terms set out in the GDPR, in the event of a breach of their personal data that may pose a high risk to rights and freedoms, and may present complaints to the authority(ies) ).
6 – Personal data may be transmitted to third parties that provide services to the rental company, whenever such services involve the communication of data contained in the rental contracts.
If, at any time, you want to access the personal data you have provided to us, rectify it, delete it, delete it, oppose the processing or request portability, you can do so via email at the general address @carfast. pt or by registered letter to Rua das Indústrias, nº 220, 4785-625 Trofa.
