Frequently Asked Questions

You can rent your car from CARFAST directly through our website, by phone or at one of our branches. We offer a wide range of vehicles to suit your needs.

It is usually necessary to present a valid driving license, an identification document (such as a passport or citizen’s card) and a credit card for the deposit.

Yes, a credit card in the name of the main driver is usually required for the deposit. Check the specific requirements of the booking, as there may be variations.

The minimum age for renting a car from CARFAST is 19y. For some vehicles, there may be a higher minimum age and an additional fee for drivers under 21.

Yes, we offer various insurance options and additional cover for greater security and peace of mind. When you book or pick up your car, you can choose the protection that best suits your needs.

Yes, it is possible to add additional drivers for an additional fee. All drivers must present a valid driving license and meet the age requirements.

In the event of a fault, please contact our team immediately via our Call Center.

Our vehicles are delivered with a full tank and must also be returned with a full tank. Otherwise, you will be charged for the missing fuel and a refueling fee.

Yes, CARFAST allows return to another office for an additional fee. Please inquire about options and fees at the time of rental.

All CARFAST rentals have limited mileage. We can offer additional mileage solutions for an additional fee. Check the details of your booking to understand the specific conditions.

Cancellation and change policies may vary. However, we generally offer flexibility for changes in advance. We recommend checking the terms during booking.

Most credit cards can be used to pay the rental fee. Please note that for the purposes of blocking the excess, only credit cards in the name of the contract holder will be accepted.

Yes, we have several options for additional accessories, including GPS, baby seats and child seats. These can be added to the booking for an additional fee and subject to availability at the rental station.

For emergencies, contact our Call Center to speak to an operator.

If an accident occurs, your safety and that of the occupants is the priority. First of all, make sure everyone is okay. In the event of an accident, you must call the local authorities to record the incident. Then inform CARFAST via our Call Center so that we can provide assistance and guide you through the next steps. You should also fill in an accident report and, if possible, obtain information from other drivers involved and witnesses.

Yes, we offer roadside assistance to support our customers.
In the event of an accident or breakdown, call our Call Center and our team will arrange for assistance to be sent as soon as possible. Depending on the location and situation, we may be able to arrange a replacement vehicle.

Traffic fines are the responsibility of the driver. If you receive a fine during the rental period, you must pay it directly to the corresponding authority. If the fine is sent directly to CARFAST after the rental, we will comply with the legal obligations to identify it and you will be charged an administrative fee for processing the payment.

Yes, depending on the contract, you can cross the border into Spain with the vehicle. However, you must inform us beforehand and check the applicable conditions and fees.

If you lose your keys, contact our Call Center immediately and ask for assistance.

Yes, you can request the return of the vehicle outside of opening hours with the appropriate advance notice and for an additional fee. Please ask the agency where you are returning the vehicle for specific instructions and procedures for these returns.

Yes, all our vehicles are equipped with the Via Verde device, allowing you to pass through tolls without having to stop to pay. The service offers convenience and agility for your journeys and is subject to additional fees.

When you use the Via Verde device, all the tolls you pass will be registered automatically. A few days after the end of your rental contract, the Via Verde tickets used during the term of your rental contract will be charged to your credit card.

No, the use of Via Verde is charged separately. The amount depends on the number of times you use the service during the rental. A usage fee will be charged in addition to the tolls, which will be added to the total cost of the rental.

No, the Via Verde service is compulsory in all CARFAST vehicles and the device will be active during the rental period. All toll crossings will be recorded automatically and charged in accordance with the rental conditions.

As the Via Verde device is always active, all tickets will be automatically registered. If you have any questions about use or billing, please contact our customer service team for clarification.

No, it is not permitted to use your own Via Verde device. All CARFAST vehicles are equipped with their own device linked to the vehicle’s license plate to ensure traceability and the correct collection of tolls during the rental period.

When you use the Via Verde device, a deposit is blocked on your credit card at the start of the rental. 10 days after the contract is closed, the amount corresponding to the amount used on the tolls is debited, and the remaining amount of the deposit is unblocked.

It is essential to register all the drivers of the vehicle on the rental contract to guarantee the insurance cover and protections contracted. Only the drivers listed on the contract are authorized to drive the vehicle. If an unregistered driver is involved in an accident, the insurance cover is void, and the customer is liable for all damage costs and related expenses. In addition, failure to comply with this rule could lead to additional penalties or fines.